Josh SchachterinUpdateAIHow all roads led a Gainsight Account Executive to join UpdateAIThis article was written by Kristie Gaunt, Sr. Account Executive at UpdateAI.5 min read·Dec 17, 2023--1--1
Josh SchachterinUpdateAIKey Lessons from My Journey Leading a Startup to Its First SOC2 SuccessJosh Schachter is the Founder and CEO of UpdateAI. Learn more about UpdateAI’s data privacy and security policies at…8 min read·Dec 17, 2023----
Josh SchachterinUpdateAIAfter 15 years of employee onboarding, I was introduced to this game changing techniqueThe Five Essential Steps for Employee Onboarding5 min read·Dec 22, 2022----
Josh SchachterinUpdateAICustomer Success Leaders: Here’s How to De-Stress Your TeamStress absorption comes at a price. Customer Success Leaders have both the power and the responsibility to help manage stress on their…6 min read·Apr 27, 2021----
Josh SchachterinUpdateAI4 Ways Customer Success Teams Can Stave Off Burnout for Caregiver TeammatesAt the core of every great work culture lies respect. I’ve worked with every type of business-from early-stage startups to huge global…7 min read·Apr 16, 2021--1--1
Josh SchachterinUpdateAI5 Ways Customer Success Leaders Can Empower ParentsI’ve been gathering stories from Customer Success Managers as part of my ongoing learning for UpdateAI. One introduction led to another…7 min read·Apr 12, 2021----
Josh SchachterinStartup GrindHow Customer Success Managers Balance Work and Caregiving in High-Stress TimesManaging a powerhouse Customer Success team requires a delicate balance of grit and empathy that most employees (and, honestly, most…7 min read·Apr 5, 2021--1--1
Josh SchachterinStartup GrindHow startups can rebuild trust in a broken service modelIf anyone from Clarisonic is listening, please help. I purchased your Rolls-Royce of face brushes nearly 3 years ago. It worked great. And…7 min read·Sep 17, 2020--1--1
Josh SchachterinStartup GrindInside the Pyramid — How The Bouqs is turning the flower industry upside-down by doing the right…‘Inside the Pyramid’ is a blog series created by Josh Schachter, author of How Teams Can Outperform Using the Startup Ops Pyramid. In this…10 min read·Aug 12, 2020----
Josh SchachterinStartup GrindThe Product Manager’s Role in a Multidisciplinary TeamOne of the most fascinating things about the role of the product manager is how resistant it is to definition. When talking to my family…4 min read·Dec 3, 2018--1--1