Published inUpdateAIFrom Data Moats to Context Kings: A Founder’s View on How GenAI is Reshaping Customer RelationshipsImagine a world where AI is as ubiquitous and transformative as the internet — not hard to do because it’s happening now. As we navigate…Jul 25, 2024Jul 25, 2024
Published inUpdateAIHow all roads led a Gainsight Account Executive to join UpdateAIThis article was written by Kristie Gaunt, Sr. Account Executive at UpdateAI.Dec 17, 20231Dec 17, 20231
Published inUpdateAIKey Lessons from My Journey Leading a Startup to Its First SOC2 SuccessJosh Schachter is the Founder and CEO of UpdateAI. Learn more about UpdateAI’s data privacy and security policies at…Dec 17, 2023Dec 17, 2023
Published inUpdateAIAfter 15 years of employee onboarding, I was introduced to this game changing techniqueThe Five Essential Steps for Employee OnboardingDec 22, 2022Dec 22, 2022
Published inUpdateAICustomer Success Leaders: Here’s How to De-Stress Your TeamStress absorption comes at a price. Customer Success Leaders have both the power and the responsibility to help manage stress on their…Apr 27, 2021Apr 27, 2021
Published inUpdateAI4 Ways Customer Success Teams Can Stave Off Burnout for Caregiver TeammatesAt the core of every great work culture lies respect. I’ve worked with every type of business-from early-stage startups to huge global…Apr 16, 20211Apr 16, 20211
Published inUpdateAI5 Ways Customer Success Leaders Can Empower ParentsI’ve been gathering stories from Customer Success Managers as part of my ongoing learning for UpdateAI. One introduction led to another…Apr 12, 2021Apr 12, 2021
Published inStartup GrindHow Customer Success Managers Balance Work and Caregiving in High-Stress TimesManaging a powerhouse Customer Success team requires a delicate balance of grit and empathy that most employees (and, honestly, most…Apr 5, 20211Apr 5, 20211
Published inStartup GrindHow startups can rebuild trust in a broken service modelIf anyone from Clarisonic is listening, please help. I purchased your Rolls-Royce of face brushes nearly 3 years ago. It worked great. And…Sep 17, 20201Sep 17, 20201
Published inStartup GrindInside the Pyramid — How The Bouqs is turning the flower industry upside-down by doing the right…‘Inside the Pyramid’ is a blog series created by Josh Schachter, author of How Teams Can Outperform Using the Startup Ops Pyramid. In this…Aug 12, 2020Aug 12, 2020
